lakibet Privacy Policy

1 Introduction

1.1  lakibet ("we", "us", "our") is committed to safeguarding the privacy of every Filipino player who uses our online gaming platform at lakibet.app. This Privacy Policy sets out the basis on which we collect, process, store, and share personal data about you when you access or use the lakibet platform, including our website, any associated mobile interface, and all related services.

1.2  This Privacy Policy applies to all users of the lakibet platform, including registered Members, visitors who browse without registering, and individuals who contact our support team. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

1.3  We are committed to handling your personal data with transparency, integrity, and respect for your rights under the Data Privacy Act of the Philippines (Republic Act No. 10173) and all related issuances of the National Privacy Commission (NPC).

2 Data Controller

2.1  For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, lakibet acts as the personal information controller in respect of the personal data it collects from users of the lakibet platform.

2.2  If you have any questions about how lakibet processes your personal data, or wish to exercise any of your data subject rights, you may contact us directly:

• Email: [email protected]
• Response Language: English (Filipino-English supported)
• Available: 24 hours a day, 7 days a week

3 Data We Collect

3.1  Depending on how you interact with the lakibet platform, we may collect the following categories of personal data:

3.2  We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly required for a specific regulatory compliance purpose, in which case we will notify you separately.

4 How We Collect Data

4.1  lakibet collects personal data through the following means:

• Direct interactions: Information you provide when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or submit feedback;
• Automated technologies: Technical and usage data collected automatically through cookies, web beacons, log files, and similar technologies when you access the platform;
• Third-party sources: Identity and payment verification data received from our KYC/AML service providers, payment processors (such as GCash or PayMaya), and fraud detection services operating within the Philippines;
• Regulatory bodies: In limited circumstances, information shared with us by PAGCOR, the AMLC, or other competent Philippine authorities for compliance purposes.

5 How We Use Your Data

5.1  lakibet uses your personal data for the following purposes:

• Creating and managing your player account on the lakibet platform;
• Processing deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Conducting identity verification (KYC) and age verification to confirm eligibility (21+ in the Philippines);
• Complying with anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations under Philippine law;
• Detecting, investigating, and preventing fraud, cheating, collusion, and other prohibited conduct;
• Monitoring gaming activity to identify and support players who may be exhibiting signs of problem gambling, in line with our Responsible Gaming Policy;
• Communicating with you about your account, including transaction confirmations, security alerts, and promotional offers where you have consented to receive them;
• Resolving disputes and responding to support requests;
• Improving the lakibet platform through analysis of usage data and player feedback;
• Complying with applicable Philippine laws, PAGCOR regulations, and lawful orders from competent authorities.

5.2  lakibet will not use your personal data for purposes that are incompatible with those stated above without first obtaining your explicit consent or as otherwise required or permitted by law.

6 Legal Basis for Processing

6.1  Under the Data Privacy Act of 2012, lakibet relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to enter into and perform our agreement with you as a registered Member (e.g., account management, payment processing, KYC verification);
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CFT regulations, PAGCOR licensing conditions, and NPC guidelines;
• Legitimate interests: Processing carried out for lakibet's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, where those interests do not override your fundamental rights and freedoms;
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your prior, freely given, specific, and informed consent. You may withdraw such consent at any time by contacting [email protected].

7 Data Sharing & Disclosure

7.1  lakibet does not sell your personal data. We may share your data with the following categories of recipients only as necessary and in accordance with applicable law:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, solely to facilitate your deposits and withdrawals;
• KYC/AML service providers: Third-party identity verification and fraud prevention providers engaged to assist with our compliance obligations;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government bodies where disclosure is required by law or court order;
• IT and platform service providers: Cloud hosting, data storage, and cybersecurity service providers operating under data processing agreements that bind them to appropriate confidentiality and security standards;
• Professional advisers: Legal, accounting, and audit firms, subject to professional confidentiality obligations, where necessary for lakibet's business or legal compliance purposes.

7.2  Any third party with whom lakibet shares your personal data is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We do not permit third-party service providers to use your data for their own marketing purposes.

8 Data Retention

8.1  lakibet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

8.2  As a general guide, the following retention periods apply:

8.3  When personal data is no longer required, lakibet will securely delete or anonymise it in a manner that prevents reconstruction of the original information.

9 Data Security

9.1  lakibet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the lakibet platform;
• Encryption at rest for sensitive stored data, including financial records and KYC documents;
• Role-based access controls that limit internal access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability management;
• Multi-factor authentication requirements for internal systems accessing player data;
• Incident response procedures aligned with NPC breach notification requirements.

9.2  While lakibet employs robust security practices, no system connected to the internet can guarantee absolute security. You are responsible for keeping your lakibet login credentials confidential and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

9.3  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lakibet will notify the NPC within 72 hours of becoming aware of the breach and will inform affected players as required by applicable law.

10 Cookies & Tracking Technologies

10.1  The lakibet platform uses cookies and similar tracking technologies to enhance your experience, ensure platform security, and analyse usage patterns. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled without affecting core functionality;
• Performance cookies: Collect anonymous data about how players use the platform (e.g., pages visited, errors encountered) to help us improve performance and reliability;
• Functional cookies: Remember your preferences (such as language and display settings) to personalise your experience;
• Analytics cookies: Help lakibet understand aggregate usage patterns to guide product decisions. Data collected is anonymised where possible.

10.2  You can control cookie settings through your browser preferences. Note that disabling certain categories of cookies may affect your ability to use some features of the lakibet platform. lakibet does not use cookies to serve third-party advertising.

11 Minors & Age Restriction

11.1  If lakibet discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21 years of age, it will immediately suspend the relevant account, delete the associated personal data, and void any transactions conducted on that account.

11.2  If you are a parent or guardian and believe that a person under your care has provided personal data to lakibet, please contact us immediately at [email protected] so that we can take appropriate action.

12 Your Data Subject Rights

12.1  Under the Data Privacy Act of 2012, as a Filipino data subject you have the following rights in respect of your personal data held by lakibet:

12.2  To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request" and sufficient information to verify your identity. We will respond within 15 business days of receiving a valid request, in line with NPC guidelines.

12.3  lakibet will not charge a fee for processing data subject rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

13 Cross-Border Data Transfers

13.1  In the course of operating the lakibet platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud infrastructure or service providers are located.

13.2  Where such transfers occur, lakibet ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC regulations, including contractual data processing agreements that impose equivalent data protection standards on the recipient.

13.3  lakibet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

14 Changes to This Privacy Policy

14.1  lakibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated policy will be published on this page with a revised effective date.

14.2  For material changes that significantly affect your rights or the way we process your personal data, lakibet will endeavour to notify registered Members via the email address associated with their account at least 14 days prior to the changes taking effect.

14.3  Your continued use of the lakibet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

15 Contact & Complaints

15.1  If you have any questions, concerns, or requests regarding this Privacy Policy or lakibet's data processing practices, please contact our Data Protection team:

• Email: [email protected] (subject: "Privacy Enquiry")
• Response time: Within 15 business days for formal data subject rights requests; within 3 business days for general privacy queries
• Language: English (Filipino-English supported)

15.2  If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the competent supervisory authority for data protection matters in the Philippines. Information about how to file a complaint with the NPC is available through official Philippine government channels.

15.3  This Privacy Policy was last reviewed and updated on 1 January 2026.